|
CUSTOMER SERVICE |
Making a Work Request
As
your single source for design, illustration, programming and
maintenance,
our method of communication should
be fully featured and flexible enough to support a variety of
creative discussion formats. We've customized a
user-friendly environment where creative
development and ideas can be expressed through image display,
file attachments, active links and text formatting. Our help desk has been thoroughly tested and much
of the functionality was based on direct client feedback, along with some of our own features. Through our
interface we are able to present ideas visually instead
of attempting to describe ideas verbally. A picture may be
worth a thousand words, but it's worth a lot more to us when
it comes to saving our clients' time and money!
ISPs often provide technical support to
their customers through the use of a help desk.
Such an organized support method can quickly categorize and direct your
inquiry to the appropriate person from a large support staff
in various locations.
Although we maintain controlled servers by hosting only those
websites we develop, we've also found the use of a help desk to
be very helpful. In addition to the help desk, we
also offer support via email and on the phone.
WebWorksPro.Net has provided professional,
high-quality work comparable to that of traditional
advertising and design firms for a fraction of the
cost since 1998. Our affordable rates are made possible by
operating entirely online. Our process is streamlined, eliminating expenses such as travel, conferencing,
and formal presentations. Long term success
clearly demonstrates how we continue to exceed the
expectations of our clients.
|
| |
Easy Start-Up: |
| • |
Only 5 fields on this short form. (60 seconds or less) |
| • |
Choose your own password. |
| • |
One help desk account can be used for multiple
websites if desired. |
| • |
One help desk account can be shared by one or more
employees if desired. |
| • |
We recommend bookmarking your help desk account
login page and the emergency pager form (discussed
below) |
|
|
Free Monthly Revisions |
|
Due to excessive spam and other malicious activity, many
ISPs have tightened security by filtering email heavily.
This has resulted in support by email to be unreliable. All
support communication for websites must take place though a
help desk ticket. Please open a ticket for any general
inquiry, hosting support, or administrative maintenance. If
your request includes web page updates, and exceeds the
allotted free page revisions above your current service
account level, the following charges will be invoiced to
your account:
$25 - Revise/replace text content per page*
$35 - Revise or replace text to one page, plus
format/add/replace one graphic image or photo*
Although you will receive notifications upon each
response from us, email is not required to talk with us
on the help desk. All you need is an internet
connection. Our help desk allows for back-and-forth dialogue
viewed through your internet browser. Just refresh your help
desk ticket browser window periodically to check for a
response. |
|
|
*One Page = Approx one-two Display Screens. One
link may constitute an infinite number of pages/screens. |
|
|
Is this your first visit to the help
desk?
More detailed help desk instructions: |
|
If this is your first visit to the help desk, please
create an account (or request a login via email) and choose your own password.
Screen shots are provided below which demonstrate how simple
it is! You'll use this login for your first and all future
requests. It will take less than 60 seconds and you need
only do this once. After creating your account, you are
directed to the login page. (Bookmark the login page
for future work requests). Once logged in, click the
"New Ticket button to submit each work request.
If you have more than one different requests, please open
one ticket per topic. Depending on the complexity of
various requests and/or projects, it's beneficial to all to
separate the discussions. |
|
After you create an account, you will be directed to the
login page. Please bookmark this page for easy future
access. |
|
Use the same help desk account for all future work requests.
Upon each login, a history of work requests is displayed.
Convenient searching and sorting features are available for
your reference. |
|
|
Emergency Pager |
|
Emergency Support is available after
regular business hours, weekends and holidays. If your
website or mailserver is not accessible, please
use the
emergency pager form to page
someone to your ticket. A ticket must be submitted prior to
paging us, so we are capable of discussing the problem with you
through the help desk. Please
click here to submit a help desk ticket before
using the pager form. If you don't yet have a login,
use the "Create an Account" button in the menu to sign up.
Please use this only in the event of an emergency. |
|
|
If your ticket will contain sensitive
information,
click here to login to the help desk securely, using SSL. |
|
| If you are able to receive email, but
are not receiving notifications from the help desk via your
email, you are likely using a spam filter, which may be
mistakenly tagging legitimate email in error. Please be sure
that your SPAM filtering software is configured to accept
email from helpdesk@webworkspro.net
America Online users:
Click here to read how to authorize email from the
official AOL website. |
|
|
|
|
Tutorial Links
|
|
to request free updates to existing pages, request new work,
or ask us a question.